Monitoring and maintaining computer systems and networks.
Installing and configuring computer hardware operating systems and applications.
Troubleshooting system and network problems and diagnosing and solving hardware / software faults.
Replacing parts as required.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out of new applications.
Setting up new users' accounts and profiles and dealing with password issues.
Responding within agreed time limits to call-outs.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritising and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
Testing and evaluating new technology.
Conducting electrical safety checks on computer equipment.