Abisola
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Customer Service Executive 100 000
Job Type: Full-Time

Education

From 0 to 2004
University of Ilorin
Languages:
English

Experience

Customer Care Representative
Communications Network Support Services Limited
June 2014 - Present Day (3 years 1 month)
I responded to customer enquiries via phone I resolved customer queries using the Sible Customer Relations Management Application I sold products and services of Mtn Nigeria via phone I updated customer account and data base.
Customer Care Representative
Communications Network Support Services
May 2014 - Present Day (3 years 1 month)
I responded to customer enquiries via phone I resolved customer queries using the Sible Customer Relations Management Application nine out of ten times. I increased sales by 90 % by selling products and services of Mtn Nigeria via phone I updated customer account and data base. I increased customer satisfaction by 95%.
Adiministrative/ Customer Service Executive
Samgra Ventures Limited
January 2012 - August 2012 (8 months)
I sold products and services to customers face to face and on the phone. I prepared invoices and receipts. I updated and managed the customer data base. I responded to customer enquiries via telephones and emails. I resolved conflicts with dissatisfied customers. I updated the Stock level of goods Achievements Sales revenue increased by 70% and Customer satisfaction increased by 60%within 3 months.
Customer Service Consultant
Service Fundamentals Ltd (Training Consulting Firm)
April 2009 - September 2009 (5 months)
  • Training Development: I develop training programmes in Customer Service, Team Building, Effective Communication, Customer Retention Strategies, Conflict Resolution
  • Marketing: I source for new clients by telemarketing and direct marketing, I maintain old clients
  • Customer Relations: I respond to client correspondences; I write monthly articles on customer service; I seek new ways to upgrade customer service experience; I develop strategies for customer retention, service recovery processes and business process review.

Achievements,

The number of new customers increased by80%

Customer Service Manager
Partners HC (Protocol services company)
November 2006 - April 2009 (2 years 5 months)
  • I organize training for all staff on a quarterly basis
  • I train all new staff
  • I prepare weekly and monthly reports
  • I attend to customer correspondences
  • I ensure that customer expectations are met
  • I meet and greet customers
  • I attend to customer needs
  • I assist passengers in checking in procedures


  • I ensure that customer expectations are me