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Customer Service Executive 120 000
Job Type: Full-Time


From 0 to 2004
Yaba College of Technology
No added languages


Customer Retention Manager
February 2010 - Present Day (7 years 6 months)

Liaise with customers/parents of the school and attend to whatever concerns they might have concerning their wards in the school

Carry out expenditure to stock up the supplies of the school

Carry out human capital management functions such as placing vacancy ads, recruitment, selection and performance appraisals

Procurement and facility management

Customer Relations Officer
January 2009 - October 2009 (10 months)

Generate weekly service performance report on each unit of the HR Dept of the bank

Receive, register, treat, dispatch and follow-up on all incoming correspondence via land mail or e-mail between the department and its publics

Attend to inquiries, grievances, clarifications, suggestions and such brought to the department and ensure service is rendered within a maximum period of 24 hours

Intimate branches of the bank nationwide of the existence of the Helpdesk in the HR Dept, giving details of how to effectively harness the new services offered

Client Service Executive
August 2006 - November 2008 (2 years 4 months)

Liaise between Agency and client

Brief other specialists in the agency, such as creative team, media planners and researchers on client requirements in order to develop the details of a campaign

Communicate and present ideas effectively and respond appropriately to client’s concerns.

Develop, monitor and review work processes to ensure excellent levels of customer service delivery.

Supervise and coordinate the work of relevant production departments so that campaigns are developed as planned to meet deadlines and budget requirements.

Develop and present communication strategies/presentations.

Review business and project plans: write activity status & contact reports