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ORIAHKPO LUCKY
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Customer Service Executive 150 000
Job Type: Full-Time

Education

From 0 to 2007
UNIVERSITY OF BENIN
No added languages

Experience

CUSTOMER SERVICE EXECUTIVE
MULTILINKS TELKOM
April 2009 - November 2010 (1 year 7 months)
  • Promote products and services; generate leads and initiate sales.
  • Identification and resolution of customers concerns.
  • Tel-marketing.
  • Conducting surveys.

Awards:

  • Most customer centric Agent
  • Best customer care representative.
SERVICE MANAGER
MULTILINKS TELKOM
- November 2011 (более 50 лет)
  • Communicating objectives and agreeing on specific Key Performance Initiative standards and giving deadlines to team members in relation to the company’s policies.
  • Responsible for customer support, driving resolution of customer complaints and bring issues to closure to achieve customer satisfaction.
  • Generate periodic and other ad-hoc reports as requested by the management.
  • Preparing team members’ Balance Score Card (BSC) for appraisal purpose.
  • Developing feedback and complaints procedure for customers.
  • Responsible for generating utilization reports for customers and the service delivery teams.