call centre executive
November 2010 - December 2012 (2 years 2 months)
Responsible for making sales call to develop and expand company’s market.
Assist generally with the administrative work and team’s management.
Responsible for customer relationship management and product support questioning.
Updating obsolete information on products and services.
Educate customer on new packages and services.
Contact customers and discuss issues they have pertaining the network.
Effective analysis and resolution of subscriber query and giving out necessary information about products while maintaining a high level of proffessionalism.
Telemarketing company’s product and offer professional advice to prospective prepaid and postpaid customers.
Conduct trend analysis on generated customers complaints.
Escalation and follow up on queries that need to be resolved by other units.