Bolasimi Faith
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Customer Service Executive
Job Type: Full-Time

Education

From 0 to 2007
Covenant University
No added languages

Experience

Customer Service Executive
Xnet Security Technologies ltd.
July 2009 - Present Day (7 years 7 months)

 Increase the Clientele base for the company by sourcing for new clients, establishing long term relationships with them and maintaining old clients.

 Negotiating the terms of an agreement and closing sales.

 Making accurate, rapid cost calculations, and providing customers with quotations.

 Negotiating variations in price, delivery and specifications with the company's managers.

 Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process concerning the tracking of their vehicles.

 Inform clients about the status of their vehicle.

 Draft documentation as required and requested.

 Manage and retire funds disbursed to the branch for its smooth running.

 Prepare daily, weekly, monthly statistical reports as appropriate.

 Due to the strong inter-relationships across divisions, keep all relevant parties informed especially installers of assigned work programme as much as possible

 Meet the objectives and performance measures agreed by the Customer Care Manager.

 Reviewing my sales performance, aiming to meet or exceed targets.

 Advising on forthcoming product developments and discussing special promotions.

Administrative Officer
Deminers Concept Nig. ltd.
November 2008 - (более 50 лет)

 Provide administrative support to the chief executive officer and other departments as required such as operating manual and computerized office systems which include filing papers and maintaining databases.

 Take and produce minutes of both board and staff meetings and ensure that meetings are properly set up with catering and IT/external comms support where necessary.

 Provide ICT support to the organization in liaison with external ICT support services and various departments.

 Assist with the organization of seminars for mine victims, arranging date, venue, refreshment and other requirements.

 Administer employee files and records in order to ensure accurate payment of benefits and allowances.

 Manage the inventory of the deminers dress and tool kit and ordering when required.

 Verify payment for admin related services – power supply, office consumables, etc.

 Assist front desk with all aspects of phone handling, attending to visitors, mail distribution, arranging for dispatch/courier, etc.

 Providing monthly budget for admin related expenses.

 Keep up-to-date record of all areas(in sqm.) affected by land mines and explosive remnants of war.

 Analyze using MS tools the areas that have been cleared of landmines and explosive remnants of war and areas that have not been cleared.

 Analyze data of mine victims and their various level of injury in the affected LGAs.

National Youth Service Corps, Marketing Department – Public Sector
Ecobank Nig. Plc.
October 2007 - September 2008 (1 year )

 Creation of new portfolios for the bank’s deposit base.

 Maintenance of created portfolios for sustenance and increase of the bank’s portfolios.

 Booking of fixed deposits, bankers’ acceptances.

 Preparation of Credit Requests.

 Work as a team to achieve individual and group accounts.

 Build and improve the quality of business relationships with customers.

 Execute marketing campaigns to customers.

 Preparation and Presentation of reports to management on accounts gotten weekly.

 Management of customer key accounts(KAM).