•Cold calling to arrange meetings with potential customers to prospect for new business
•Creation of detailed business proposal document and quotations
• Negotiation of terms of an agreement and closing sales
•Acting as a contact between my company and existing/potential markets
• Maintaining and developing relationships with existing customers in person
and via telephone calls and emails
•Regular visits to clients /outsourced staff to ensure there is no down time
• Prompt follow up on any complaint given by the customer/staff.
•Monthly customer/client survey. Draw up questionnaires / survey forms
which are giving to the customers to appraise the company based on the
quality of service received/delivered. Monthly preparation/presentation of
Customer Service report during MPR’s.
•Assists the HR in interviews/recruitment whenever the need arises
•Also ensure the internal customers are also satisfied with the work environment
•Monthly appraisal of EXCO for maximum output
•Quarterly publication and circulation of the Company’s newsletter(Outsourcing Today)
•Daily circulation of both local and foreign news to staff & customers
•Monitoring and updating of the Company’s website
•Ensuring that the Company’s brand is always maintained and made visible
wherever it is being represented(AOPN functions, Annual Cocktail parties,
Outsourcing Expo etc)
• Investigate or settle complaints, handle patient dissatisfaction and resolve problems within departments .
• Providing referrals, making future reservations and reminding patient of past dues.
• Collecting data reports regarding patient encounters and complaints
within the hospital.
• Answering the telephone, distributing brochures and newsletters to
patients, discussing policies or procedures to patients.