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fatoba
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Customer Service Manager 180 000
Job Type: Full-Time

Education

From 0 to 2009
Olabisi Onabanjo University, Ago Iwoye, Ogun State
From 0 to 2012
QAI Institute
From 0 to 2001
Federal Government College, Ibillo, Edo State
No added languages

Experience

Customer service Representative
Hellofood Nigeria
October 2012 - March 2013 (5 months)

Content uploading at the Backend of the website

Making Outbound and Inbound Call

Responds to customer inquiries regarding orders

Review requests, ensuring all necessary information is included and route requests to the appropriate department

Quality Analyst Team lead
contact solution
September 2012 - October 2012 (1 month)

Identifying and reporting of problem areas, training, coaching needs with the focus of a development of the call centre in order to achieve the desired quality level

Keen to focus on customer satisfaction

Ability to maintain a co-operative working relationship with team leaders, agents and employer

Compiling weekly and monthly reports on assessment scores and as well to detect errors

Assess and monitor all calls in order to achieve a good quality level

Ensure all calls are resolved within the agreed SLA

Monitor calls to observe agents, technical accuracy and conformity to company policies

Identify errors/problems and discuss these with colleagues to improve techniques in handling calls

Ensure Key Performance Indicators are met.

customer service representative
contact solution
February 2012 - Present Day (5 years 2 months)

Receiving customer queries, complaints and enquires.

Proffering solutions and or escalating to relevant department.

Log complaints and submit report on daily, weekly and monthly basis