iroha
Personal data and contacts will be open only to employers with access to CV database
Customer Service Manager 180 000
Job Type: Full-Time

Education

From 0 to 2004
imo state university
From 0 to 1999
university of lagos
From 0 to 1992
university of nigeria
No added languages

Experience

operations manager
union bank of nig plc
December 2002 - March 2010 (7 years 4 months)

Provide leadership to the Operations team and continually enhance team performance and operational efficiency

Review position of balance and suspense accounts on daily basis.

Monitor branch cash levels and ensure that cash limits are not exceeded.

Co-ordinate all money transfers products transactions

Ensure branch service improvements

Ensure good branch ambiance at all time

Ensure proofs/reconciliation of branch’s books are done as at when required

Ensure timely response to branch payment GL transaction

Ensure safety of branch’s assets.

Ensure all customers mandates are captured

Ensure close of branch at close of business.

Develop and implement efficient and effective customer service strategies

Preparing of branch’s periodic reports to zonal office.

Carrying out key account management activities on existing accounts with a view towards customer retention

Ensure that all personnel record of staff are up to date and maintained on records- manually and electronically

Oversee maintenance of all office assets- fixed and working tools as well as inventory and oversight of procurements .

Perform office equipment tasks such as obtaining quotations for required services and arranging for repair of office equipment

marketing officer
amicable assurance plc
July 1999 - December 2000 (1 year 7 months)

Marketing of Financial Products (insurance).