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Customer Service Manager
Job Type: Full-Time


From 0 to 2006
Covenant University
No added languages


Customer Service Representative
Globacom Nigeria Limited
September 2010 - February 2012 (1 year 6 months)
  • Receive customer calls of requests for products and services.
  • Resolving customer’s complaints on lines and rectifying issues.
  • Ensuring Maximum customers satisfaction on each call.
  • Investigating what products and services customers will need and advising them on the best product to suit their need.
Head, Relationship Management
Addosser Microfinance Bank
October 2008 - July 2010 (1 year 10 months)
  • Expanded the organizational customer’s portfolio through good relationship management.
  • Ensuring strict policy adherence by every member of the corporate department
  • Supervising, monitoring and recovering the organization’s loan portfolio.
  • Ensuring a maximum contribution and teamwork by every member of the department by reviewing daily performances.
  • Developing business ideas and policies that helped increase the profit margin of the organization as well as the customers’ portfolio
  • Analysis and Preparation of Credit facilities.
  • Manage business relationship with clients (individual and corporate clients)
Corporate Affairs Officer/Client Service
Premium Health Limited
May 2007 - September 2008 (1 year 5 months)
  • Handle client’s complaint and proffering solution to ensure total customer satisfaction
  • Attend to client’s enquiries & ensure they are well served
  • Investigation of client’s complaints and enlightened providers on area of poor performance and understanding
  • Review of performance towards proffering support (Information, Materials, Links)
  • Develop and maintain business relationship with clients