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FAPURO
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Customer Service Manager 400 000
Job Type: Full-Time , open to relocation

Education

I have no education
No added languages

Experience

TRAINING EFFECTIVENESS MANAGER
AIRTEL/CENTUM LEARNING NG
January 2011 - Present Day (6 years 5 months)
• Manage National norms on training management and monitor adherence on both training quantity & quality. • Ensure that all training support system & processes are managed such that they are able to maintain 100% effectiveness on the operations floor, both in the Showrooms and at the Call Center. • Developing rich and excellent content for training programs according to SOPs. • Evaluate the training initiative from time to time; work with leadership Management to ensure that learning outcomes drive business objectives. • Analyses data determines and recommends solutions/strategies to address training issues and concerns. • Review course effectiveness and participant feedback. • Ensure monthly knowledge & quality checks are in place for Trainers. • Audit & Evaluate Bhartiyam Training process as per the Standard Operating Procedures. • Handling demands of rapidly growing and changing workplace organization.