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olorunleke
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Customer Service Manager 250 000
Job Type: Full-Time

Education

From 0 to 1998
Federal polytechnic ede
No added languages

Experience

sales admin assistat
Flour mills of nig plc
July 2012 - Present Day (4 years 9 months)

Sales Administration Assistant

2012 to Date Flour Mills Of Nigeria Plc. Lagos, Nigeria.

 Resolve Customers complaint relating to;

o Defective product.

o Shortages in goods delivered.

o Unconfirmed payment.

o Nonpayment of rebate.

o Overcharge on invoice.

 Writing of correspondence such as;

o Customer request letter to banks for loan facility.

o Reply letter to customers on complaints.

 Access potential transporters and set up.

 Dispensing point of sales materials to Area sales Managers

 Efficiently organize hotel bookings, travelling arrangements and host for officials’ guests for meetings and manage agenda for such meetings.

 Prepare Sales Performance Reports using cube and manage sensitive information.

 Communicate with the Retail Sales team on pricing.

Achievement;

 Develop a control for ordering and monitoring of Point of sales material usage.

 Established an online process control template to track, monitor and report status of customers ordering, which is currently being used at customer service unit to manage key distributors account.

Customer Service Officer

2005 to 2012 Flour Mills Of Nigeria Plc. Lagos, Nigeria.

 Building an enviable image for the group as the first point of call officer.

 Serve as liaison between the Customer and various departments.

 Ensuring Customer satisfaction and retention.

 Provides pricing and delivery information, processes orders, and prepares delivery report.

 Set up New Accounts, Maintain Records and performs work processing assignments and related duties.

 Proficient in f Customer Service Skills inclusive of Logistic and distribution.

 Printing of Sales invoice and Waybill using AX.

 Daily loading Scheduling.

Achievement;

 Decreased Customer waiting time by 6% by introducing a new strategy where payments by customer were confirmed online.

 Consistently complimented by the Head of sales for positive working attitude and motivational spirit that had a positive effect on me and team members.

 Trained four personnel to effectively run the customer service unit.