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Customer Service Manager
Job Type: Full-Time

Education

From 0 to 2007
obafemi Awolowo university,ile ife.osun state
No added languages

Experience

Lead News Editor
Africa Broadband Limited - Royal Times Newspapers
January 2011 - Present Day (6 years 7 months)
  • Leading and shaping the firm’s weekly coverage of top developmental news /reports within the target region of the country.
  • Presenting creative ideas to generate sales, advertisement and business opportunities for the company.
  • Leading and managing the team of editors and writers in sourcing, developing and delivering valuable content for the company product/publication
  • Interacting and managing relationships with probable clients and stakeholders within a business development function.
  • Developed bespoke content across various segments of the Royal Times Newspaper
  • Proofreading and sanity checking overall news content – into a ready-to-publish version for the printing press.
Associate Team Manager
Communication Network Support Service Limited (CNSSL)
January 2010 - Present Day (7 years 7 months)
  • Managed service experience and satisfaction for MTN Nigeria’s fixed line corporate clients and retail customers.
  • Resolved and input provider/client requests into tracking system according to established guidelines
  • Managed client request and complaints database - ensuring proper, accurate records and files are set up and managed.
  • Document all inquiries within contact management system, follows appropriate guidelines for notepad documentation, and assigns case accordingly.
  • Capacity to understand and interpret client and provider contracts while working with callers
  • Ability to use and interpret multiple systems for claims, requests and complaints.
  • Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.