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OLALEKAN
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Customer Service Officer
Job Type: Full-Time

Education

From 0 to 2010
YABA COLLEGE OF TECHNOLOGY
No added languages

Experience

CUSTOMER SERVICE
KEYSTONE BANK LIMITED
February 2009 - Present Day (8 years 4 months)

General Customer Services

● Hot listing and de-hot listing of verve cards.

● Activation of Visa cards.

● Call centre Agent.

● Answering of incoming call and providing first level solution.

● Telemarketing to customer about their account status.

● Providing feedback to customer request via mail.

● Proficient in the use of MicrosoftOffice and other software application.

● Knowledge of Microsoft operating system.

● Good data entry and keyboard skill.

● Knowledge of call/contact centre telephony and technology.

● Knowledge of sales principles and method.

● Knowledge of customer service principles and practices.

● Knowledge of statistics.

● Experience of Market Research and survey techniques including interviewing.

● Experience of General Technical and ICT Support.

● Computer HelpDesk Experience.

● Genaral experience of Training