General Customer Services
● Hot listing and de-hot listing of verve cards.
● Activation of Visa cards.
● Call centre Agent.
● Answering of incoming call and providing first level solution.
● Telemarketing to customer about their account status.
● Providing feedback to customer request via mail.
● Proficient in the use of MicrosoftOffice and other software application.
● Knowledge of Microsoft operating system.
● Good data entry and keyboard skill.
● Knowledge of call/contact centre telephony and technology.
● Knowledge of sales principles and method.
● Knowledge of customer service principles and practices.
● Knowledge of statistics.
● Experience of Market Research and survey techniques including interviewing.
● Experience of General Technical and ICT Support.
● Computer HelpDesk Experience.
● Genaral experience of Training