Sarah
Personal data and contacts will be open only to employers with access to CV database
Customer Service Officer 100 000
Job Type: Full-Time

Education

From 0 to 2013
ESUT Business School Enugu
From 0 to 2005
Bayero UniversityKano
From 0 to 2000
Bayero University Kano
From 0 to 1997
Lagos State Government College Ojo
Languages:
English

Experience

Customer Service Manager
Nettetal Worldwide Services
December 2011 - Present Day (5 years 4 months)

 Providing prompt and adequate feedback to customers request

 Providing prompt and excellent service to meet company’s profile

 Preparing and sending of reports to supervisors as well as getting correspondences that relates to organizational growth

 Follow up on customers complaints to provide adequate solution

 Following up on Customers Complaints for solution and Feedback

 Preparing and Sending of Weekly, Quarterly and Annual Reports to Supervisors as well as getting correspondences as regards the Unit, and Customers

 Ensures that all products meet customers and company’s standard

 Ensures customers satisfaction as well as staff satisfaction are met

 Resolves staff complaints and ensure required action is taken against disciplinary issues

 Ensures all staff are trained to meet up with ongoing trends in customer service excellence

 Identify customers’ needs, proactively seek to provide products/services to meet such needs and advice on appropriate selection of company’s products

 Gather intelligence information on product performance, customer attitudes and new business/product opportunities

 Review constantly strategies to ensure that excellent, efficient and comprehensive customer service delivery is provided constantly at branch level.

Customer Service Officer
Inspired Engineering Services Ltd
January 2011 - October 2011 (10 months)

Attend to all walk-in customers and ensure they get quality service same as regular customers

Requesting and Approving of all office supplies and stationery

Liaising with Customers, Filing, Updating Company and Customers Profile on the Database

Taking of calls and messages and relaying them to appropriate quarters

Front Desk Officer
American Furniture Gallery
May 2009 - November 2011 (2 years 7 months)

Follow up on customers complaints for solution and feedback

Attending to all walk-in customer enquiries

Requesting and Approving of all office supplies and stationery

Sourcing for new customers

Liaising with the Store Keeper and Logistics Manager to ensure all product and in good condition for supply

Taking of all calls and messages and relaying them to the appropriate quarters

Customer Service/ Personal Banking Officer
Diamond Bank Plc
September 2007 - November 2009 (2 years 2 months)

Ensuring that all complaints get to the appropriate quarters and solutions obtained for those complaints within a short period of time

Liaising with the Bank officials on issues of Form M and Letters of Credit

Requesting and Approving of all office supplies and stationery

Typing of various forms of official letters (Memos, Trade Reference Letters, Customers’ Embassy Reference Letters etc)

Requesting and releasing of cheque books and all electronic banking products

Customer Service Officer
Zenith Bank Plc (NYSC)
May 2006 - March 2007 (11 months)

Ensuring that all complaints get to the appropriate quartersand solutions obtained for those complaints within a short period of time

Requesting, recieving and releasing of all cheque books and all electronic banking products

Listening and taking down complaints of all customers

Opening and closing of accounts on the data base

Liaising with the Bank officials on issues of Form M and Letters of Credit

Requesting and Approving of all office supplies and stationery

Typing of various forms of official letters (Memos, Trade Reference Letters, Customers’ Embassy Reference Letters etc)

Additional information

About Me

Strengths

Ability to work with little or no supervision, Very good listening habit; Ability to multitask without recording errors; Ability to take responsibilities by using ones’ initiative; Proficiency in the use of the computer,Very good Team Player; Always eager to learn; Very articulate in both written and spoken English; Very Amiable; Very Passionate with whatever task is at hand; Good telephone etiquette.

Skills

·Excellent Customer Service skill

·Excellent marketing and negotiation skill

·Effective communication and presentation skill

·In depth operations knowledge