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OBIANUJU LILIAN
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Customer Service Officer 100 000
Job Type: Full-Time

Education

From 0 to 2008
UNIVERSITY OF CALABAR
No added languages

Experience

FUNDS TRANSFER, CUSTOMER SERVICE OFFICER
STERLING BANK PLC
April 2010 - Present Day (6 years 11 months)

CUSTOMER SERVICE ;

  • Update and maintenance of customers records in the system and files and follow up on deferred.
  • Outstanding items for opened accounts.
  • Handling Customers complaints.
  • Account opening and closure (Corporate, Current and Savings accounts),
  • Attending to both internal and external customers. Issues reference letters to customers.
  • Cheque book issuance and allocation.
  • Off-cycle statement rendition to customers.
  • Account modification.
  • Ensure a fraud-free and error-free operating environment, with reference to account opening and documentations.
  • Perform other duties as may be assigned by superior officer.
  • Maintaining registers of all official mails received in the branch.
  • Ensuring the safety of customers’ files and document.
  • Marketing of bank’s products and services.

FUNDS TRANSFER;

  • Posting of inward & outward chques.
  • Daily balancing of all clearing, suspense &transit accounts.
  • Collection of Lagos state transactions.
  • Posting of corporate customers’ staff account.
  • Whistle blowing of inappropriate transactions.