Customer Service Representative/System Analyst
Nigerian Ports Authority
July 2011 - Present Day (5 years 10 months)
KEY SKILLS AND COMPETENCIES
- Ability to communicate effectively with wide range of customers.
- Proven aptitude for dealing with customer complaints.
- Dealing efficiently with questions and queries from customers.
- Keeping up to date with all the company’s products, services and procedures.
- Directing requests and unresolved issues to other colleagues.
- A clear and confident telephone manner.
- Extensive knowledge of Microsoft Office, Excel.
- Fully aware of importance of data security and relevant legislation.
- Recommended solutions within customer budgets and proactively followed up with all leads.
- A problem solver who quickly grasps complex situations and turns them into manageable tasks.