ADEOLA
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Customer Service Officer 50 000
Job Type: Full-Time

Education

From 0 to 2010
BOWEN UNIVERSITY,IWO OSUN STATE
No added languages

Experience

NETWORK ANALYST (Contract)
NIGERIAN PORTS AUTHORITY
July 2012 - April 2013 (9 months)
  • Electronic Manifest/Link Management with Nigerian Customs, maintaining and analyzing through the Radio link to Apapa Port.
  • Configuring, Managing and Maintenance of Intranet on Exchange server 2011.
  • Content Management Administration of Website and Portal.
Customer Service Representative/System Analyst
Nigerian Ports Authority
July 2011 - Present Day (5 years 8 months)

KEY SKILLS AND COMPETENCIES

  • Ability to communicate effectively with wide range of customers.
  • Proven aptitude for dealing with customer complaints.
  • Dealing efficiently with questions and queries from customers.
  • Keeping up to date with all the company’s products, services and procedures.
  • Directing requests and unresolved issues to other colleagues.
  • A clear and confident telephone manner.
  • Extensive knowledge of Microsoft Office, Excel.
  • Fully aware of importance of data security and relevant legislation.
  • Recommended solutions within customer budgets and proactively followed up with all leads.
  • A problem solver who quickly grasps complex situations and turns them into manageable tasks.