Customer Care Representative
MTN Nigeria (CNSSL)
August 2011 - January 2012 (6 months)
- Identifying and resolving customer queries effectively and efficiently.
- Assessing and redirecting customer issues to the relevant process operators.
- Performing necessary system transactions related to customer request.
- Marketing MTNN products and services to current and potential customers.
- Providing individualized advice to customers on appropriate package(s).
- Enlightening and educating customers on new products and initiatives within MTNN