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Esther
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Customer Service Officer 100 000
Job Type: Full-Time

Education

From 0 to 2001
Command Secondary School, Jos
From 0 to 2008
Kaduna Polytechnic
No added languages

Experience

Customer care Agent
Fortis Mobilemoney
January 2012 - Present Day (5 years 4 months)
  • Educate customers by providing them with information regarding inquiries on products and services.
  • Deal with and help resolve customer complaints.
  • Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.
  • Selling the company’s products and services to new customers and advising old customers on new products and services for upgrades.
  • Excellent knowledge of Fundamo and Mfino Application (Agent/Individual Creation).
  • Creating data base of customers and sending SMS notification to customers.
  • Individual/Business Clients Activation & Platform PIN Management
  • Configuration of transaction fee and commission structure
Customer Care Representative
MTN Nigeria (CNSSL)
August 2011 - January 2012 (6 months)
  • Identifying and resolving customer queries effectively and efficiently.
  • Assessing and redirecting customer issues to the relevant process operators.
  • Performing necessary system transactions related to customer request.
  • Marketing MTNN products and services to current and potential customers.
  • Providing individualized advice to customers on appropriate package(s).
  • Enlightening and educating customers on new products and initiatives within MTNN