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funmilayo
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Customer Service Officer 60 000
Job Type: Full-Time

Education

From 0 to 1200
Yaba college of Technology
No added languages

Experience

staff Administrator and Business Development Officer
Ogo-Oluwa Stationery Stores
June 2008 - February 2011 (2 years 9 months)

Work Experience

Administration and Business Development Officer

  • Developed a robust customer care system through focus on prompt merchandise delivery.
  • Carried out market surveys and analyses.
  • Responsible for managing the company’s retail distribution channels.
  • Management of direct business-to-business marketing efforts.
  • Keeping of customer database, which included distributors, wholesalers and retailers.
  • Ensured regular analysis of staff performance on weekly, monthly, quarterly and annual basis
  • Ensured regular analysis of actual product performance based on budgeted values in revenue and volume terms monthly.
  • Ensured the monitoring of company expenses by capturing all expenses such as fuel, transport allowance, purchases, public relations expenses, vehicle repairs etc.
  • Ensured the analysis of the monthly performance of key customers such as distributors, wholesalers and certain retailers.