Shutti Kikelomo Kareemat
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Customer Service Officer 170 000
Job Type: Full-Time

Education

From 0 to 2008
Lagos State University, Lagos State
From 0 to 2001
Command Secondary School, Ibadan
Languages:
English

Experience

Admin Officer /Logistics Support
Coolingcare Africa Limited
January 2009 - July 2013 (4 years 7 months)

Responsibilities:

Set up and maintain filing systems

Preparation and documentation of relevant documents

Handling incoming mails and taking the necessary action

Collating of weekly reports

Receiving visitors and clients

Preparing all relevant clearing documents for the company’s consignment

Handling all the necessary insurance issue of the company

Handing customers enquires about the company’s product from prospective customers /client

Keeping records of customer’s query so as to refer to them when necessary and follow-up to ensure that there is no delay in the repairs.

Procuring of materials for installations works

Arranging of equipments to be delivered on time to various clients

Assisting with the costing of quotations

Customer Related Services

Handing of company’s spare part bank

Keeping records of stock updates

Prepares Maintenance and Services Contract Agreement

Handling of petty cash

Other duties assigned by management

Personal Assistant to the Managing Director
Sole Trade Communications
August 2008 - May 2009 (10 months)

Handing customer’s query and assign solution to various complaints.

Keeping records of customer’s query so as to refer to them when necessary and follow-up to ensure that there is no delay in the repairs.

Maintaining and keeping updated accounts for customers

Collection of damaged parts and sending them to the various service stations (Hi-TV, Dstv) for repairs.

Assist customers in claiming their rights of warranty on the products.

Sales of smart cards and other satellite accessories

Encourage customers to purchase products and enlighten them on the use and maintenance of satellite accessories.

Completing and submitting accurate expense reports and weekly activity reports on a timely basis.

Customer Related Services