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Olufemi Tayo
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Customer Service Officer 150 000
Job Type: Full-Time

Education

From 0 to 2007
University of Ilorin
No added languages

Experience

MTN N Service Centre Customer Care Representative (Team Leader)
Terraglobal Technologies Limited
August 2012 - Present Day (4 years 8 months)

Direct staff to complete assignments using established guidelines, policies and procedures.

Place Order, Receive Stock from Transit and also move Stock to Front office.

Manage Customer’s Account, Order and Services.

Provide Tips and Training that give Staff competitive edge while on the floor

Prepare Daily, weekly and Monthly Activities report for the Manager

MTN N Online Customer Care Representative (Team Lead).
CNSSL Contact centre Limited
May 2010 - July 2012 (2 years 3 months)

As a Team lead I make sure set objectivesare achieved

Motivate agents and make sure that rules of conduct are observed.

When an agent runs into difficulty with a caller, I handle the problem by taking the call directly.

Produce regular activity reports for the manager.