Direct staff to complete assignments using established guidelines, policies and procedures.
Place Order, Receive Stock from Transit and also move Stock to Front office.
Manage Customer’s Account, Order and Services.
Provide Tips and Training that give Staff competitive edge while on the floor
Prepare Daily, weekly and Monthly Activities report for the Manager
As a Team lead I make sure set objectivesare achieved
Motivate agents and make sure that rules of conduct are observed.
When an agent runs into difficulty with a caller, I handle the problem by taking the call directly.
Produce regular activity reports for the manager.