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Konyinsola
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Customer Service Officer 100 000
Job Type: Full-Time

Education

From 0 to 2003
Babcock University, Ilishan Remo.
No added languages

Experience

Customer Service Officer
Britina Ventures
February 2011 - Present Day (6 years 3 months)

 Retail sales to all customers.

 Customer Help desk, Telemarketing.

 Maintaining customer focus by liaising and responding to enquiries.

 Resolution of customer queries.

 Processing of customer orders and delivery

 Updating Customer information and Identifying new opportunities for customer satisfaction

 Documentation of weekly and monthly sales reports

 Providing services on inbound and outbound basis.

Personal Assistant to the MD
Bio - Organics Nutrient Systems Ltd
December 2007 - January 2010 (2 years 1 month)

PA/Administrative Assistant

 Providing Secretarial and Administrative Support

 Preparing and disseminating correspondence from the Managing Director to other staff as directed.

 Receiving and managing information from staff and clients to the Managing Director

 Preparing the Managing Director for meetings.

 Maintaining a comprehensive database of all clients and related persons.

 Working with Admin. to maintain the necessary office supplies and equipment.

 Ensuring timely payment of bills

 Providing customer service to our clients through telephone calls, fax and e-mail.

 Creating and keeping forms and documents.

 Managing the Internet Service Provider.

 Making international flight and hotel reservations, and tracking bonuses.

Technical Support

 Technical support services for some key accounts with MD and technical manager.

Sales & Marketing Support

 Keeping records of all sales promotional materials as they are brought in and taken out.

 Maintaining the company website.

Human Resources

 Working with the Human Resources Manager on personal matters as directed by the Managing Director e.g. development of the company profile and website.

Finance & Accounts

 Helping out with the MD’s personal financial transactions e.g. cashing cheques and transferring funds.

Call Center Agent
Guaranty Trust Bank Plc
November 2005 - November 2007 (2 years 1 month)

 Resolving customer queries while maintaining service level

 Handling inbound /outbound calls from customers

 Creating customer profiles and updating already existing ones on the system.

 Recording of Customer feedback and Queries

 Carrying out customer surveys to review customer satisfaction.

 Customer Help Desk, Telemarketing

 Back Office support