Retail sales to all customers.
Customer Help desk, Telemarketing.
Maintaining customer focus by liaising and responding to enquiries.
Resolution of customer queries.
Processing of customer orders and delivery
Updating Customer information and Identifying new opportunities for customer satisfaction
Documentation of weekly and monthly sales reports
Providing services on inbound and outbound basis.
Providing Secretarial and Administrative Support
Preparing and disseminating correspondence from the Managing Director to other staff as directed.
Receiving and managing information from staff and clients to the Managing Director
Preparing the Managing Director for meetings.
Maintaining a comprehensive database of all clients and related persons.
Working with Admin. to maintain the necessary office supplies and equipment.
Ensuring timely payment of bills
Providing customer service to our clients through telephone calls, fax and e-mail.
Creating and keeping forms and documents.
Managing the Internet Service Provider.
Making international flight and hotel reservations, and tracking bonuses.
Technical support services for some key accounts with MD and technical manager.
Sales & Marketing Support
Keeping records of all sales promotional materials as they are brought in and taken out.
Maintaining the company website.
Working with the Human Resources Manager on personal matters as directed by the Managing Director e.g. development of the company profile and website.
Finance & Accounts
Helping out with the MD’s personal financial transactions e.g. cashing cheques and transferring funds.
Resolving customer queries while maintaining service level
Handling inbound /outbound calls from customers
Creating customer profiles and updating already existing ones on the system.
Recording of Customer feedback and Queries
Carrying out customer surveys to review customer satisfaction.
Customer Help Desk, Telemarketing
Back Office support