CHINWENDU FRANKLIN
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Customer Service Officer
Job Type: Full-Time

Education

From 0 to 2011
UNIVERSITY OF NIGERIA, NSUKKA
No added languages

Experience

CUSTOMER SERVICE OFFICER
UNION BANK OF NIGERIA PLC
December 2012 - Present Day (4 years 3 months)

 Customer service officer

 To aggressively market and sell the Banks products

 Win new customers to the bank

 Ensure the retention of existing customers

 Significantly contribute to deposit liability mobilization

 Ensure the creation of Risk Asset for the Business Office

 Drive the reactivation of inactive and dormant accounts

 Ensure UBN Brand projection and visibility amongst new and existing customers

 Perform other tasks as assigned by Team Leader

 Payment of customers on request.

 Receiving of customers cash on request

 Processing of money gram transaction

 Processing of western union transaction

 Processing of Africash transaction

 Franchise collection

 Ensure proper and accurate balancing of cash transactions on daily basis

 Ensure a customer friendly disposition at all time

 Ensure maintenance and effective utilization of physical assets

 Proper accounting rendition and teller proof on daily basis

CUSTOMER SERVICE OFFICER
UNITED FOR AFRICA PLS
May 2007 - November 2012 (5 years 7 months)

 Customer service officer

 To aggressively market and sell the Banks products

 Win new customers to the bank

 Ensure the retention of existing customers

 Significantly contribute to deposit liability mobilization

 Ensure the creation of Risk Asset for the Business Office

 Drive the reactivation of inactive and dormant accounts

 Ensure UBN Brand projection and visibility amongst new and existing customers

 Perform other tasks as assigned by Team Leader

 Payment of customers on request.

 Receiving of customers cash on request

 Processing of money gram transaction

 Processing of western union transaction

 Processing of Africash transaction

 Franchise collection

 Ensure proper and accurate balancing of cash transactions on daily basis

 Ensure a customer friendly disposition at all time

 Ensure maintenance and effective utilization of physical assets

 Proper accounting rendition and teller proof on daily basis

TELLER
FIRST BABK OF NIGERIA PLC
December 2006 - March 2007 (4 months)

 Customer service officer

 To aggressively market and sell the Banks products

 Win new customers to the bank

 Ensure the retention of existing customers

 Significantly contribute to deposit liability mobilization

 Ensure the creation of Risk Asset for the Business Office

 Drive the reactivation of inactive and dormant accounts

 Ensure UBN Brand projection and visibility amongst new and existing customers

 Perform other tasks as assigned by Team Leader

 Payment of customers on request.

 Receiving of customers cash on request

 Processing of money gram transaction

 Processing of western union transaction

 Processing of Africash transaction

 Franchise collection

 Ensure proper and accurate balancing of cash transactions on daily basis

 Ensure a customer friendly disposition at all time

 Ensure maintenance and effective utilization of physical assets

 Proper accounting rendition and teller proof on daily basis