OMOLOLA GRACE
Personal data and contacts will be open only to employers with access to CV database
Customer Service Officer 80 000
Job Type: Full-Time

Education

From 0 to 2010
university of ilorin
No added languages

Experience

Marketing Executive? Admin assistance
Souldek Consulting
September 2012 - Present Day (4 years 6 months)
  • • Communicating new services to potential clients
  • Assist clientele as they enter office and also management of clients via phone calls and email reminders
  • Assist with planning and execution of all training and events
  • Involved in the training of new sales staff and students including interviewing, tasks delegation, and scheduling
  • Carry out routine Marketing functions
  • Involved in the recording and administration of sales by forwarding reports and copies to the sales office
  • Develop marketing strategies and programs to boost services
  • Prepare reports on performance and Marketing statistics to management
  • Lead, develop and drive effective and well-synchronized operations and customer service across our services
  • Scheduling appointments and assisting students with registration and finding information
Customer Service Officer
5LINX Enterprise
December 2011 - June 2012 (7 months)
  • • Assist clientele as they enter office and via phone
  • Perform filing, data management, drafting and editing short office memos
  • Assist with all other office administrative duties
  • Handle customer inquiries, complaints, billing questions and payment extension/service request
  • Effective delivery of customers satisfaction service to clients
  • Responsible for achieving Customer Satisfaction and agree on specific development plans for products, trade lanes and customers
  • Preparation of customer service index
  • Build and sustain a reliable network to achieve customer satisfaction and loyalty