IMAOBONG
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Customer Service Officer
Job Type: Full-Time

Education

From 0 to 2001
UNIVERSITY OF CALABAR,CROSS RIVER STATE
From 0 to 1996
COMPREHENSIVE SECONDARY SCH,CROSS RIVER STATE
No added languages

Experience

Customer Service Officer
MADELYN MICROFINANCE BANKI,EKET.AKWA IBOM STATE
February 2012 - April 2013 (1 year 2 months)
  • Opened, closed and re-activated account for customers
  • Maintained the security of confidential information in customers mandate files
  • Issued cheque booklets to current account holders
  • Generated weekly report for ALCO management meetings
  • Approved all accounts opened
  • Approved loans for customers
  • Posted all teller transactions on system
  • Prepared CBN returns
  • Coordinated cash movement in and out of the vault
Customer Service Officer/ Vetting Officer
MOBIL PRODUCING NIGERIA QIT TERMINAL IBENO. AKWA IBOM STATE (CONTRACT STAFF)
April 2008 - November 2010 (2 years 7 months)
  • Vetted all logistics request forms from internal customers to confirm that forms were properly filled out
  • Checked if the forms had the authorized signatures from authorized managers and their designated levels
  • Booked approved customers on Red Horse and King Air chopper
  • Booked accommodation for approved customers
Customer Service Officer/Special Product Officer/Treasury Officer
INTERCONTINENTAL BANK LTD. NNPC/PPMC TOWERS CENTRAL BUSINESS DISTRICT
May 2003 - October 2007 (4 years 6 months)
  • Opened, closed, re-activated and transferred account for customers
  • Maintained the security of confidential information in customers mandate files
  • Customer-focused communicator with proven ability to understand and convey complex product information to customers
  • Issued cheque booklets to current account holders
  • Rendered statement of account to customers periodically
  • Generated weekly report for management
  • Monitored of Automated Teller Machine located outside the branch
  • Maintained the security of primed valucards
  • Handled incoming request from customers who wants to be configured to the entire special product
  • Reviewed product usage & customer needs, generate report on it
  • Opened account for customers with tenured funds
  • Raised deal-slip immediately the deal is closed, checked and approved
  • Ensured funds were cleared for the effective date on the deal-slip
  • Generated monthly proof on all investment to management
  • Liquidated, roll-over and amended rates on existing transaction on a daily basis