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Patrick
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Customer Service Officer 2 400 000
Job Type: Full-Time

Education

From 0 to 2009
Federal University of Technology, Akure.
From 0 to 2004
Yaba College of Technology, Yaba, Lagos
From 0 to 1998
Yaba College of Technology, Yaba, Lagos
No added languages

Experience

CUSTOMER SERVICE MANAGER
CEVA FREIGHT MANAGEMENT
April 2012 - April 2013 (1 year 1 month)

a.    Obtain and guide Shippers in the Issuance of Proforma Invoice (PFI).

 

b.    Form ‘M’ Management

 

c.    Obtain SONCAP /Quarantine Certificate with the approved Regulatory Agency in Nigeria

 

d.    Line Item Check on the Documentation to Eliminate errors on Duty / Taxes and other value added services

 

e.    Timely and excellent information flow to Client through communication and Daily Data Sharing

 

f.     Reliable and stable operational processes geared towards timely delivery

 

Process billing, payment and claims management

CUSTOMER SERVICE MANAGER
MGM Logistics Solutions Service Nig. Ltd
July 2011 - March 2012 (9 months)

 

a.    Dealing with clients both existing and the prospective on issues relating to imports regulation, H.S Codes, general Imports tariff and all other matters concerning importation.

 

b.    Answering e-mails on enquiries from clients and from our Principals overseas on freight modus operandi into Nigeria. Writing to clients on official/formal reports on maritime reforms.

 

c.    Feeding questions from clients on logistics matters.

Processing orders – offering competitive quotations to prospective clients and to follow up and ensuring the business is secured.

 

 

d.    Call –off network ex Luxembourg Hub (Europe) up to arrival Lagos, intimating clients of needs of clearance documents and ensuring final customs clearance up to delivered customers’ doorsteps.

 

e.    Making the final Invoice and to ensure a prompt payment

CUSTOMER SERVICE MANAGER
Worldwide Premier Logistics Solutions (Nig.) Ltd.
October 2008 - July 2011 (2 years 10 months)

 

Obtaining complete and exact clearance documents from consignee

 

 

 

b. Ensuring proper documentation; preparation of Single Good Declaration (SGD)

 

 

 

c. Follow up the running of the SGD with the operations crew at Customs command

 

 

 

d. Intimating clients on matter arising from the operations/Customs in a way to facilitate clearances

 

 

 

e. Making effective Customs clearances and deliveries with little or no involvement of clients should there be any queries

 

 

 

f. Issuance of final clearance invoice to consignee and follow up for timely settlement

 

CUSTOMER SERVICE MANAGER
Panalpina Worldwide Nig.Ltd.
January 1998 - September 2008 (10 years 8 months)

a.    Obtaining complete and exact clearance documents from consignee

 

b.   Ensuring proper documentation; preparation of Single Good Declaration (SGD)

 

c.   Follow up the running of the SGD with the operations crew at Customs command

 

d.    Intimating clients on matter arising from the operations/Customs in a way to facilitate clearances

 

a.    Making effective Customs clearances and deliveries with little or no involvement of clients should there be any queries

 

Issuance of final clearance invoice to consignee and follow up for timely settlement