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CYNTHIA
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Customer Service Officer 80 000
Job Type: Full-Time

Education

From 0 to 2006
OBAFEMI AWOLOWO UNIVERSITY ILE-ILE OSUN STATE
No added languages

Experience

CUSTOMER SERVICE/NEW BUSINESS EXECUTIVE
STANDARD CHARTERED BANK
April 2012 - Present Day (5 years 3 months)
  • - Identifying and realizing of prospects where the Bank’s products/services can be sold
  • - Acquisition of new business for the bank while adhering to the Bank’s codes of conduct
  • - Independently developing processes to obtain leads via sourcing opportunities, and working closely with Team to leverage prospects/clients
  • - Contacting potential clients to assess their individual needs, and demonstrating how the Bank's products/services can meet or exceed these needs
  • - Developing of comprehensive proposals based on assessed needs of potential clients
  • - Maintaining of accurate up-to-date sales pipeline and forecasts
  • - Adhering to the administrative requirements of checklist, field reports, and submission of market feed- back
  • - Ensuring data confidentiality and secrecy policy of the Bank
  • - Coordinating all aspects of the Company's customer service policies, objectives, and initiatives
  • - Developing and implementing procedures and policies governing customer correspondence and the handling of customer complaints
  • - Making the Management aware about the customer needs and expectations
  • - Maintaining a position of trust and responsibility by keeping all customer business confidential.
  • - Supervising all the Company's customer service employees
  • - Generating sales leads for Sales Division to market the company’s products
  • - Provision of company’s products information for client/customer decision