OLAMIDE
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Customer Service Officer 100 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2010
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY, OGBOMOSO
From 0 to 2005
Salvation Army Comprehensive High School,Ife
No added languages

Experience

CUSTOMER SERVICE/SUPPORT/CALL AGENT
SWIFT NETWORK LIMITED
March 2013 - Present Day (4 years 2 months)
  • Provision of customer service to visiting clients in an experience/customer service center
  • Product Support for new customers having first time interface with company products
  • Educating customers on alternative product offerings provided by the organization
  • Cross selling of products to customers to generate more income for the organization
  • Provision of customer service to both new and existing customers via phone calls, emails and other electronic media
  • Troubleshooting of customer complaints through a propriety software application
  • Information provision to customer regarding their concerns on products and services
  • Giving advices to the customers about the possible remedies or solutions regarding their problems.
CUSTOMER SERVICE OFFICER
SKYE BANK PLC
September 2011 - October 2012 (1 year 2 months)

i. Provision of enquiries for customers’ request on different bank products and service offerings.

ii. Filling of customers’ hardcopy information/records and general book keeping

iii. Handling of account enquiry, cheque book request, Debit/Credit card request and customers’ information update

iv. Marketing, selling and Promotion of bank’s products and services through effective customer relationship management.

v. Cheque lodgment, confirmation of cheques, preparation of caution and Manager’s cheque.