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olumide
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Customer Service Officer 80 000
Job Type: Full-Time

Education

From 0 to 2007
university of ado ekiti
No added languages

Experience

customer service officer
bethel international agencies
November 2009 - Present Day (7 years 7 months)

1. Check to ensure that appropriate changes were made to resolve customers' problems.

2.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

3.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

4.Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

5.Refer unresolved customer grievances to designated departments for further investigation.