Customer Service Officer
zenith bank plc
October 2011 - Present Day (5 years 9 months)
General enquiries about the bank and the bank’s products and services.
Processing new customers’ accounts, maintaining customers’ accounts, implementing changes on existing accounts, and filing documents and other paperwork.
Receipt and treatment of customers’ requests.
Ensuring prompt resolution of customers’ complaints.
Providing product or service information to assist customers in making a decision about a product to buy.
Clerical responsibilities such as answering telephone calls and making the appropriate transfers.