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FOLAYEMI
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Customer Service Officer 2 000 000
Job Type: Full-Time

Education

I have no education
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Experience

CUSTOMER SERVICE OFFICER
ECOBANK NIGERIA, 21A Ahmadu Bello way, V/I, Lagos.
July 2009 - Present Day (7 years 11 months)

Job Description

  • Rendering of first and second level troubleshooting and coordinationg third level troubleshooting.
  • Clearing fault logs using Remedy.
  • Monitoring of branches networks using Whats up Gold / Orion
  • Preparation of branches daily network performance report.
  • Preparation of link availability (Weekly.Monthly & Quarterly) report using Whats up Gold.
  • Configuration of Cisco routers.
  • Escalating links down time to vendors.
  • Applying penalty cost on vendors down time.
  • Documentation of equipments purchase.
  • Processing vendors payment for goods and services.suppy