CUSTOMER SERVICE OFFICER
ECOBANK NIGERIA, 21A Ahmadu Bello way, V/I, Lagos.
July 2009 - Present Day (7 years 7 months)
- Rendering of first and second level troubleshooting and coordinationg third level troubleshooting.
- Clearing fault logs using Remedy.
- Monitoring of branches networks using Whats up Gold / Orion
- Preparation of branches daily network performance report.
- Preparation of link availability (Weekly.Monthly & Quarterly) report using Whats up Gold.
- Configuration of Cisco routers.
- Escalating links down time to vendors.
- Applying penalty cost on vendors down time.
- Documentation of equipments purchase.
- Processing vendors payment for goods and services.suppy