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Vivian
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Customer Service Officer 80 000
Job Type: Full-Time

Education

From 0 to 2006
Delta State University
No added languages

Experience

customer Service Agent.
Tech. Mahindra
January 2011 - January 2012 (1 year 1 month)

Assisting registered Dealers and Retailers resolve customer’s issues

Carrying out swap for Registered Dealers and Retailers

Serving of first line escalation of all ERC issues

Resolve subscribers issues

Educate subscribers on products and services

Escalate and make follow upon issues not resolve on the call

Get suggestions and feedbacks from subscribers on all products and service.


Call Centre Associate

Responsibilities

Resolve system issues in the team

Resolve subscribers issues

Educate subscribers on products and services

Escalate and make follow upon issues not resolve on the call

Get suggestions and feedbacks from subscribers on all products and service.