Chinyelu
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Customer Service Officer
Job Type: Full-Time

Education

From 0 to 2007
University Of Nigeria,Nsukka.
From 0 to 2007
University of Nigeria,Nsukka,Enugu State
No added languages

Experience

customer service officer
United Bank For Africa PLC
June 2013 - November 2012 (6 months)

· Ensure effective service delivery to customers at all times.

· Ensure a customer friendly dispostion at all times

· Rewiew account opening documents and ensure timely opening of accounts on the system for all requsts with the required documents or with appropriate deferals.

· Ensure prompt TAT in line with service level.

· Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.

Processing customers’cheque and card requests,including ultimate delivery to the customer

customer service officer
United Bank For Africa Plc
January 2007 - January 2012 (5 years 1 month)

Ensure effective and timely service delivery to customers at all customer service units.

Ensure a customer friendly disposition at all

times.Review account opening documents and ensure timely opening of the accounts on the system for all requests with the required documents or with the appropriate deferrals. Ensure prompt TAT in line with service level Ensure timely preparation and rendition of reports to internal and external parties as required from time to time. § Timely acknowledgement of MICR cheque issued on the system. Processing customers’ Cheque and card requests, including ultimate delivery to the customer .Accounts management and reactivation.Ensure timely and accurate processing of standing instructions.Ensure timely responses to reference letters. Print off-cycle customers’ statements for properly authorized requests and ensure charges are taken. Ensure effective utilization of physical assets at the customer service unit(file cabinets, till boxes.Maintenance of up-to-date registers for customers’ transactions and instructions as required under the existing policies and procedures.Ensure adequate controls over customer records § Ensure zero fraud tolerance / error rates • Timely rendition of statement of accounts to customers