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Customer Service Officer 80 000
Job Type: Full-Time , open to relocation


From 0 to 2007
Osun State Polytechnic, Iree, Osun State.
No added languages


Online Customer Care Rep.
MTN Nigeria
July 2009 - Present Day (8 years 1 month)

 Answer phones and respond to customer requests (150 calls per day).

 Sell product and place customer orders in computer system.

 Provide customers with product and service information.

 Up sell products and services.( Cross-Selling and Up selling)

 Transfer customer calls to appropriate staff.

 Identify, research, and resolve customer issues using the computer system.

 Follow-up on customer inquires not immediately resolved.

 Complete call logs and reports.

 Research billing issues (have managed over 800 postpaid consumer bills in three months).(using Singl.eView Convergent Billing)

 Customer relations management (CRM) Siebel Application

 Using MINSAT (Customer Care GUI Software Informer)to resolve customer issues

 Research misapplied payments.

 Recognize, document and alert the supervisor of trends in customer calls.

 Recommend process improvements.

 Other duties as assigned.

 SIM issue resolution