Shifaw
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Customer Service Officer 1 440 000
Job Type: Full-Time

Education

From 0 to 2011
UNIVERSITY OF ILORIN
INDUSTRIAL CHEMISTRY
Languages:
English

Experience

Customer Service Officer
United Bank for Africa
November 2013 - Present Day (3 years 5 months)

TELEMARKETING (TEAM MEMBER, CUSTOMER FUFILLMENT CENTRE)
Jan 2015 - Till Date
• Conducts sales and marketing strictly by telephone majorly for the purpose of reactivation of dormant accounts and deposit mobilization
• Contact customers to follow up on initial interaction.

• Engage with customers to describe product/service benefits and any special offers.

• Segment and profile customers to deliver appropriate products and services.
• Ensure that customers use all our e-channels e.g. ATM, U-Mobile, U-Direct etc.

• Cross-sell and Up-sell to customers based on Customer Lifetime Value (CLV) to generate and increase revenue potential; increase profit.
• Monitor personal call data and use it as a tool for continuous improvement.
• Polling and conducting surveys to internal and external customers

CALL CENTER/ENQUIRY AGENT (TEAM MEMBER, CUSTOMER FUFILLMENT CENTRE)
June 2014 – Dec 2014
• Providing advice, information and assistance to callers.
• Attempting to resolve all enquires on first contact with the caller.
• Making sure that all telephone calls are answered promptly.
• Dealing with a customer’s queries, requests, orders or complaints.
• Following up customers by calling them back.
• Research required information for callers using available resources.
• Accurately recording details of calls and issues on logging software.
• Having a professional and courteous manner at all times.
• Identifying and escalating priority issues or customer complaints.
• Taking ownership on all calls and queries answered.
FRONT DESK OFFICER Nov 2013 – May 2014
• Attend to visitors/customers, confirm appointments and refer visitors to the proper office and/or staff member.
• Responds to questions and enquiries in person or refer individuals to the appropriate office
• Keep and monitor records of visitors/customers, in the building
• Operate computer terminals and input data for staff location.
• Forward staff registers weekly, to the internal control unit.
• Coordinate weekly reports or feedback to the Head, Customer Care

SCIENCE TEACHER (CHEMISTRY)
Ibeku High School, Umuahia, Abia State
November 2011 - November 2012 (1 year 1 month)

• Promoting student interaction though dialogue and instructional conversation.
• Creating a positive classroom atmosphere.
• Organizing science competitions.
• Spending extra time with Students who are struggling to learn.
• Asking students to explain scientific theories that they have been taught.
• Encouraging intellectual curiosity amongst students Encouraging students to attend all lessons.
• Measuring a student’s academic achievements against predictions.
• Identifying underachievers and over achievers
• Helping out in the organizing of tests and exams.
• Setting achievable tasks for students to do.
• Giving feedback to Students on their performance.
• Monitoring a student’s progress during the course of their studies.
• Attending teacher and school meetings and Liaising with other teachers.
• Collating subject materials that will be taught in classes.
• Maintaining appropriate records.

QUALITY CONTROL LAB ANALYST/PRODUCTION LINE INSPECTOR
Dangote Pasta Limited, Ebute-Ikorodu, Lagos State
July 2010 - October 2010 (4 months)

• Checking of moisture content in Spaghetti and Macaroni
• Analysis of Chlorine and Iron in treated water
• Shelf life analysis for Spaghetti and Macaroni
• Supervision of weight of product and coding on films in production line
• Supervision of carton presentation and pallets arrangement in production line.
• Inspection of work in the laboratory and factory.
• Visits the factory floor to take samples of products and inspect production.