1.•Also have the ability to initiate DNIS conference, that is dial in dial out, which support the ability to have unattended conference
2.•Planning and initiating of schedule given a time frame particularly for cooperate firms.
3.•Effective usage of application like MINSATS, TABBS, REMEDY, for effectiveness of customer delivery service
4.•Providing solution through interactive means
5.•Ensuring that all complains made by customer are brought to the management to entail customer satisfaction
6.•Developmental of customer friendly approach
7.•Trained to work under pressure