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Kelechi
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Customer Service Officer 100 000
Job Type: Full-Time

Education

From 0 to 2008
University of Lagos
No added languages

Experience

Customer Service Manager
VConnect Global Services Limited
May 2010 - Present Day (6 years 11 months)

·         Ensure Queries coming through Customer Care Centre channels are handled within laid down turnaround time's processes and procedures to achieve customer's satisfaction

·         Deal with customer care mail correspondence

·         Receive and make customer service calls (Inbound and Outbound)

·         Maintain and build strong customer relationship with customers

·         Ensure that all issues are escalated and resolved within the set Turn Around Time

·         Contribute to meeting our company’s budget by growing revenues and reducing costs through customer retention and recommendation

·         Sales lead generation by Up selling and cross selling other packages to clients

·         Send daily, weekly and monthly CRM performance report for my team