Customer Service officer
Ecobank Nigeria Limited
January 2009 - July 2012 (3 years 7 months)
Open customers’ accounts, upload all customer mandates on SignCap, issue cheque books, and verify signature on official documents and customer instruments.
Attend promptly to all form customers request, complains and enquiry.
Upload customer’s cheque confirmation instructions on the Bank’s Cheque Confirmation System.
Process MasterCard, VPAY and Visa Card request on behalf of customers
Prepare weekly reports on all activities carried out on the Customer Service desk.
Funds Transfer Officer, Oceanic Bank International Plc. Jan. 2009 to Oct 2009. Responsibilities include;
Processing and treatment of incoming branches cheques.
Processing and treatment of outgoing/other bank cheques
Originating and responding to inter branch transit transactions (HOC).
Investment booking and liquidation
Pre-paid expenses and direct expenses administration
Issuance of demand draft
Opening and closing of cheque clearing zones
Rendering of proofs on general ledger accounts
Western union desk.