Ø Establish and maintain profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met
Ø Process customer orders in a courteous, efficient and timely manner and organize workflow to meet customer deadlines.
Ø Effectively present and discuss the products and services of the company, soliciting only those desired products/ services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality.
Ø Manage telephone calls professionally, efficiently and with good communication skills.
Ø Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
My responsibilities were giving out ATM cards and pins to customers and educating them on how to use it, issuing cheque books to customers, handling account opening packages and also giving adequate information to our customers on our products. I also stand in for the clearing officer by helping in receiving inward cheques and documenting the drafts leaving the bank.
I worked with operations unit I handled account opening packages, issued out ATM pins to customers and educating them on how to make use of their cards. I also issued out outgoing mails and documents leaving the branch and also the incoming mails and documents too.
My responsibilities were getting his work notes prepared for his daily meetings and appointments, documenting his work and daily engagements on Microsoft word, ensuring that all the work and repairs done by the marine engineers were being documented, filing office documents and putting them in there proper storage files for future use.