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Samson
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Customer Service Officer 100 000
Job Type: Full-Time

Goals

To add worth and build up a career in a vibrant and onward looking organization, that is intensely interested in teamwork, accelerated development and overall business growth; where a favorable environment is provided for employee’s utmost efficiency through hard work, reliability towards realization of corporate goals.

Education

From 2001 to 2003
The Federal polytechnic, bauchi.
Accounting
OND
From 2006 to 2007
The Federal Polytechnic, Bauchi.
Accounting
HND
Languages:
English Fluently

Experience

Customer Care Representative
Golad Telecoms Internationl - MTN Trade Partner
March 2014 - Present Day (3 years 1 month)
Kwara
Ilorin
Resolution of customer's queries through a one call resolution system in the best way can be.
Supervisor
RomarJ Communications Development Ltd
January 2012 - October 2012 (10 months)

Supervisor over the New Dawn Outlet (A new Customer Service Center initiative mandated for all MTN Trade Partners).

Team Lead
Communication network Support Services Limited (CNSSL))
August 2010 - Present Day (6 years 7 months)

Responsible for assisting the Team Supervisor in managing the team members' performances, punctuality, attitude towards work. Also responsible for compiling daily reports of performances, deviations for each member of the team. As a team Lead, also mandated to lead by example by attaining good performances monthly.

Additional information

Referees
Revd. E. O. Akanbi Minister- in-Charge Believer’s Heritage Baptist Church, Tanke, Ilorin, Kwara State. Tel: +234(0) 8052255869 Mr. E. I. Ogbudo Manager Central Bank of Nigeria (CBN) Ilorin, Kwara State. Tel: +234(0)8066030190
Certificates, Courses, Trainings
*How May I Help You - MTN Training - 2010 *How May I Help You - MTN Training - 2012
About Me
Computer skills for record keeping and data management. Ability to work in an Internet environment for marketing, product promotion, and advertising. Ability to communicate in English, Yoruba, Hausa and Pidgin English fluently.