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Customer Service Officer
Job Type: Full-Time , open to relocation


From 0 to 2012
From 0 to 2012
university of lagos
No added languages


Customer Care Officer
Access Bank
October 2014 - Present Day (2 years 10 months)

*Development of strategies for the effective handling and resolution of all customer complaints received daily.

*Display polite phone etiquette while receiving customers call.

*Responsible for ensuring the maintenance of 90% First contact customer complaints Resolution.

*Development of customer Engagement strategies with a view to repositioning the contact center as a key relationship of the Bank.