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Lotenna
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Customer Service Officer
Job Type: Full-Time , open to relocation

Education

From 0 to 2012
Graduate
From 0 to 2012
university of lagos
Insurance
No added languages

Experience

Customer Care Officer
Access Bank
October 2014 - Present Day (2 years 6 months)

*Development of strategies for the effective handling and resolution of all customer complaints received daily.

*Display polite phone etiquette while receiving customers call.

*Responsible for ensuring the maintenance of 90% First contact customer complaints Resolution.

*Development of customer Engagement strategies with a view to repositioning the contact center as a key relationship of the Bank.