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owowo uchenna maureen
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Customer Service Officer 150 000
Job Type: Full-Time

Education

From 0 to 2007
imo state university
No added languages

Experience

secretary
futurehope interior decoration limited
November 2012 - February 2013 (3 months)

1 Monitor stationary usage, making requisition for replacement.

2 Liaise with Head Office and Other Departments on issues concerning the department.

3 Ensure Maintenance of all Office Equipment including the generating set.

4 Receive, Dispatch, Record and Monitor all Mails ( and incoming and outgoing).

5 Record keeping /Filing of documents.

6 Arranging and conducting Meetings.

7 Receiving and Making Telephone calls.

8 Receiving of Visitors.

9 Receiving Tellers, cheques and cash from the customer after sales.

10 Issuing Receipt to the customer after payment is been made by the customer through banks or salesman.

11 Receiving consumers complaints and enquirers.

12 Writing minutes of meetings and Recording sales, lodgments and petty cash books

sale representative officer
mj and sons limited
August 2011 - October 2012 (1 year 2 months)

: Instilling a marketing led ethos throughout the business

  • Researching and reporting on external opportunities
  • Understanding current and potential customers
  • Managing the customer journey (customer relationship management)
  • Developing the marketing strategy and plan
  • Management of the marketing mix
  • Managing agencies
  • Measuring success
  • Managing budgets
  • Ensuring timely delivery
  • Writing copy
  • Approving images
  • Developing guidelines
  • Making customer focused decisions
finance officer
racal investment limted
October 2010 - June 2011 (8 months)

Administer and monitor Loan repayment system in order to ensure that customers account are maintained in an accurate and timely manner.

Coordinate employee records in order to ensure accurate benefits and allowances are sustained.

Perform other duties as instructed

customer care services
african prepaid services
May 2009 - Present Day (7 years 10 months)

To pass vital information to customers on behalf of the Company.

Perform other duties as instructed.

deal directly with customers either by telephone, electronically or face to face

respond promptly to customer inquiries

handle and resolve customer complaints

obtain and evaluate all relevant information to handle inquiries and complaints

perform customer verifications

process orders, forms, applications and requests

direct requests and unresolved issues to the designated resource

manage customers' accounts

keep records of customer interactions and transactions

record details of inquiries, comments and complaints

record details of actions taken