>customer complaint and resolution.
>Establishing service standard
>process innovation and improvement
>customer acquisition and retention strategy and implication.
>Ensuring superior customer service delivery and using same to grow the bottom line.
>Ensuring customers are satisfied at all times (customer service excellence).
>Selling the bank's product.
>Introduction of new customers.
>Issuance of cheques and passbooks
>Confirmation of customers cheques and balances
>Issuance of reference letters and statement of accounts to customers.