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IFEYINWA ESTHER
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Customer Service Officer
Job Type: Full-Time

Education

From 0 to 1997
UNIVERSITY OF CALABAR, CROSS RIVER STATE
No added languages

Experience

CLIENT SERVICE MANAGER
EKWECHEE LEADS ASSOCIATES LTD
August 2008 - March 2011 (2 years 8 months)

>customer complaint and resolution.

>Establishing service standard

>process innovation and improvement

>customer acquisition and retention strategy and implication.

>Ensuring superior customer service delivery and using same to grow the bottom line.

CUSTOMER RELATIONS OFFICER
ALLSTATES TRUST BANK PLC
February 2003 - August 2005 (2 years 7 months)

>Ensuring customers are satisfied at all times (customer service excellence).

>Selling the bank's product.

>Introduction of new customers.

>Issuance of cheques and passbooks

>Confirmation of customers cheques and balances

>Issuance of reference letters and statement of accounts to customers.