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Louis Ileoba
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Customer Service Officer 120 000
Job Type: Full-Time

Education

From 0 to 2006
Ambrose Alli University Ekpoma, Edo State
From 0 to 2000
National Examination Council (NECO)
No added languages

Experience

Customer Service Executive
Airtel Nigeria
December 2010 - December 2012 (2 years 1 month)

Delivery of high level customer service

  • Ability to resolve query within set turn around time and give feed back to client and management
  • Mastery of skills sets required in the prompt resolution of customer queries.
  • Up selling of the company’s products and services to customer.
  • Ability to resolve 90% of customer queries.
  • Working with a team to meet targeted service levels.
  • Acting as mediating tool between the company and its subscribers by passing

along relevant information to subscribers and getting feedback from them for

the company.

Additional information

About Me
Professional Qualification: Telemarketing Diploma May 2013 *Certified Customer Service Professional *Certified Telesales Personnel