Customer Service Executive
December 2010 - December 2012 (2 years 1 month)
Delivery of high level customer service
- Ability to resolve query within set turn around time and give feed back to client and management
- Mastery of skills sets required in the prompt resolution of customer queries.
- Up selling of the company’s products and services to customer.
- Ability to resolve 90% of customer queries.
- Working with a team to meet targeted service levels.
- Acting as mediating tool between the company and its subscribers by passing
along relevant information to subscribers and getting feedback from them for