ADERONKE
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Customer Service Officer
Job Type: Full-Time

Education

From 0 to 2007
UNIVERSITY OF LAGOS
No added languages

Experience

TRAINING COORDINATOR
BRADSHAWABELS CONSULTING
September 2012 - Present Day (4 years 9 months)
  • Writing training report
  • Ensuring training materials are aligned with the client’s request.
  • Drawing of training schedules and course content
  • Coordinating instructor scheduling
  • Organizing and supervising record management
  • Gathering feedback from participants and making recommendations back to the client
  • Working with subject matter expert in selecting appropriate training method
  • Other adhoc assignments as directed.
TEAM MEMEBER, 21ST CENTURY TARGET PROJECT -OPERATIONS TRANSFORMATION NS
ACCESS BANK
December 2011 - January 2012 (3 months)
  • Collating all existing standard of procedures of all operational units detailing the policies and the procedures in Intercontinental bank.
  • Detailed information on the current risk and control framework in all operational units in Intercontinental bank.
  • Collating and summarizing all IT infrastructure of the bank covering all platforms and interfaces that support Intercontinental bank.
  • Reviewing the existing organizational structure which includes functional roles and responsibilities, Service Level Agreement in branches and transaction analysis of the various branches.