CHARLES
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Customer Service Representative
Job Type: Full-Time , open to relocation

Education

From 0 to 2006
EBONYI STATE UNIVERSITY, ABAKALIKI
No added languages

Experience

CUSTOMER CARE REPRESENTATIVE.
SPANCO CHANNEL BPO LIMITED (AIRTEL NIGERIA CUSTOMER SERVICE PROVIDER), PLOT 2419 SHEHU SHAGARI WAY, ASOKORO, ABUJA.
August 2009 - January 2013 (3 years 6 months)

1. ATTENDING TO CUSTOMERS OVER THE PHONE.

2. PROVIDING INFORMATION AND RESOLVING CUSTOMERS ISSUES AT FIRST CONTACT.

3. ESCALATING CUSTOMERS QUERIES TO APPROPRITE UNITS FOR PROMPT RESOLUTION.

4. CAPTURING CUSTOMERS DETAILS ON THE SYSTEM.