CHRISTOPHER
Personal data and contacts will be open only to employers with access to CV database
Customer Service Representative 180 000
Job Type: Full-Time

Education

From 0 to 2008
AMBROSE ALLI UNIVERSITY, EKPOMA, EDO STATE
From 0 to 2004
OSISA TECH POLYTECHNIC
No added languages

Experience

Accountant II/ IPPIs Customer Service Representative
Voice Of Nigeria
February 2012 - Present Day (5 years 4 months)

Handle Employee inquiries, complaints, advances billing questions and payment extension/service requests. Calm angry and aggrieved employees, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal software- users in accounting, programs, administration, news, and relate their complaints to management for prompt actions.

Key Accomplishments:

 Managed a high-volume workload within a deadline-driven environment. Resolved an average of 70 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

 Became the lead “go-to” person for new employees and particularly challenging calls as one of the company’s primary trainers of new and established employees on their IPPIS registration, Documentation and the required Capturing.

 Helped company attain the highest Employee service ratings (as determined by external auditors- Adedayo Arowolo and Co) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

 Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

 Completed voluntary IPPIS Employee service training to learn ways to enhance Employee satisfaction and improve productivity of the IPPIS systems

lead Customer Service Representative
New Horizons Computer Learning Centres Abuja
August 2010 - January 2012 (1 year 6 months)

Provide the necessary support services which include reception, documentation and registration of clients and participants, organizing venues and hotel accommodation for the company and other logistics as well as counseling at the various workshops and training sessions. Handled incoming calls from customers, responding to inquiries, resolving problems and correcting Registration/required Training Package errors. Provided quotes and executed Business policy as regards pricing, certifications and changes for Government Business, Retail Customers and School Business Customers. Used consultative selling techniques to provide leads for School Partnership Business.

Key Accomplishments:

 Recognized as “#1 Customer Service Rep” (out of 8 reps in the Abuja Regional Branch) in fall 2011. Ranking was based on accuracy, customer service, duration of calls and availability.

 Co-developed on-the-job training program that reduced training time from eight weeks to five.

 Contributed to an 8% sales increase in 2011 by improving lead-generation and sales-tracking techniques. Developed the Abuja School Business Model currently turning in over 100million naira termly

 Design and Implement the Abuja Inter –school completion to reward partner school and encourage the development of ICT skills in Nigerian schools.

Accounting Officer
National Assembly Abuja
June 2009 - July 2010 (1 year 2 months)
  • Generate Payment Vouchers using PV generator Software
  • Retirements of funds for distinguished senators
  • Handles Direct Payments Processing
  • Handles minutes and file processing
  • Account reconciliation
  • Virement and final accounts preparation
  • Electronic data entry

Achievements

  • Carried out successful Computer repairs and Maintenance for Senate Advances Unit for free
  • Reduced the mean time for file processing by 50% (processed all files within 24 hours)
  • Trained and assisted in the development of Payment Voucher Systems in the Unit
  • Helped in the purchase of genuine personal laptops, PDA and Accessories for staff of the Unit