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jennifer
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Customer Service Representative
Job Type: Full-Time

Education

From 0 to 2009
olabisi onabanjo university
No added languages

Experience

customer service executive
Globacom Nigeria Limited
January 2012 - Present Day (5 years 3 months)

Customer Care Representative (CCR)

Promptly answer customer queries on phone and take customer complaints and satisfy them

Provide up to date, accurate and appropriate information to customers

Use all call handling courtesies at opening, during conversation and while ending the call

Update CRM systems for each interaction for building relationship with clients and providing a link for the next interaction

Up selling VAS and enhancing revenues

Educate and promote new schemes and value added services

Seek inputs and update subscriber information as required

Log service requests for action

Generate leads and forward to sales function

Optimum utilization of CRM systems / tools

Project a sophisticated image of GLOBACOM to subscribers

Follow Company processes and procedures and suggest improvements to improve / simplify

Provide customer feedback to management for improvement

Achieve set targets.