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Alhassan Abdulrahman
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Customer Service Representative 250 000
Job Type: Full-Time , open to relocation


From 0 to 2003
Bayero University Kano, Nigeria
No added languages


Logistics Coordinator
June 2009 - January 2013 (3 years 8 months)

1. Utilize various transportation provider software systems, to facilitate product movement planning and


2. Prepare and update monthly logistics, schedule to assure deliveries to product locations. Coordinate

product delivery schedules with customers.

3. Coordinate daily activity to track location and movement of inventory loaded product and trucks.

Provide reports to internal and external customers as required.

4. Assist in obtaining necessary transportation permits for inbound product and outbound , as required

to facilitate timely movements .

5. Works closely with providers to assure efficient and effective execution of defined processes and

goods transportation;

6. Ensures inventory accuracy by coordinating the inventories and product system to system information

with distribution centers to near real time monitoring of EDI processes as well as other manual

inventory and adjustment processes;

7. Organizes and maintains hard copy and electronic documentation supporting order fulfillment,

distribution means, pricing, and contractual obligations,

8. Codes, and prepares proper paperwork for billing and authorization of a variety of invoices per

defined processes,

9. Initiates overcharge/undercharge freight bill claims with carriers and tracks reconciliation of the same

per regulatory standards,

10. Re-routes freight as needed to meet demands and minimize costs

11. Initiates shrink threshold and loss claims with warehouse providers and tracking reconciliation of the

same per contract standards,

12. Ensures accuracy of physical inventory order sequence by entering inter-company purchase orders

and inter-company transfers into the system following defined processes,

13. Verifies accuracy of physical inventory when needed,

14. Answers questions regarding sourcing from internal and external customers as needed

Customer Care Representative
January 2009 - Present Day (8 years 7 months)

Monitors and assigns work to Customer Service Representatives, while performing all the tasks

of a Customer Service Representative.

2. Trains, explains tasks, and assists in the solution of problems.

3. Receives customers' requests by telephone or mail, analyzes requests, provides information

requested or ascertains who can best provide the information, and routes the request to the proper


4. Analyzes transactions, corrects records, and adjusts errors.

5. Searches company records under ZIP code, name, account number, etc., using CRT, computer

printout, or requisition information from factory.

6. Traces status of orders through Expediting Department.

7. Resolves customer questions related to orders, takes orders as needed.

8. Maintains liaison with other departments for order completion.

9. Writes up order, mails catalog, samples, price quotations, and similar data to customer, as


10. Responds to customers' requests via telephone or mail, using typewriter or personal computer

when necessary.

11. Contacts customers to ascertain data omitted on orders.

12. Has knowledge of product line, prices, delivery time, drop ship items, various marketing

promotional services, and similar data, as required.

13. Processes all insurance agents' orders and courtesy sales originating through mail.

14. Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders

and gifts not received.

Human Resources Officer
Nigerian Aviation Handling Company PLC
January 2007 - June 2009 (2 years 6 months)
  • Assist with the day to day administration of employees human resources needs and also to over

see the provision and maintenance of office equipment and assets.

  • Assist with the monitoring / feed back of all staff welfare schemes and ensure that all personal

records and reference file are up to date.

  • Assist in providing regular evaluation of employees needs with a view to the provision of

excellent human resources services.

  • Assist in developing and implementing a comprehensive HR and studies related to the Admin


  • Develops HR & Admin policies and manages all Admin and personal related plans and process.

Such as manpower, planning, recruitment, training, compensation, performance management and