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AUGUSTINE
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Customer Service Representative
Job Type: Full-Time , open to relocation

Education

From 0 to 1998
Institute of Management and Technology(IMT), Enugu
No added languages

Experience

CUSTOMER SERVICE(CREW)
AIR NIGERIA DEVELOPMENT COMPANY, LAGOS
December 2010 - September 2012 (1 year 10 months)

# Ensuring satisfactory customer service to clients

# Providing safety tips and demonstrations on board

# Promote a long lasting positive image of the company in the face of customers

# Proactive communication with flight crew, ground staff and customers

# Performing first aid on customers when necessary

# Forthcoming with ideas on improving customer service delivery

# Update customer through announcements

# Channel customer complaint and greviances to the relevant department

CUSTOMER SERVICE(CREW)
VIRGIN NIGERIA AIRWAYS, LAGOS
April 2005 - December 2012 (7 years 9 months)

#Ensuring safety and security of customers on board flights

#Ensuring personal update on my drills

#Providing quality customer care in a professional manner

#Interacting professionally with valued customers and frequent flyers

#Deliver good service to internal and external customers

#Communicating to ensure management awareness of problems

# Listen and attend to customer complaints

# Effective communication to customers on company policies

Additional information

About Me

SKILLS

Proficiency in English Language

Strong computing skills and knowledge of Internet .

Working Knowledge of Ms. Office (words, powerpoint and excel)

Strong Team player

Excellent communication & customer relations skills

Ability to work in multiracial environment

CUSTOMER SERVICE CERTIFICATE - Kendor Consulting, Lagos 2011